Refund Policy
MoShik's Homemade Chocolate Online Return Policy
At MoShik's Homemade Chocolate, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your experience as smooth as possible.
1. Eligibility for Returns:
· Returns are accepted for products purchased directly from MoShik's Homemade Chocolate's official online store only.
· To be eligible for a return, the product must be unused, unopened, and in its original packaging.
2. Timeframe for Returns:
· Customers may initiate a return within 1 days from the date of delivery.
3. Return Process:
· To initiate a return, customers must contact our customer service team at [contact email/phone number] to request a return authorization.
· Customers will be required to provide their order number, reason for return, and any relevant details.
· Once the return request is approved, customers will receive instructions on how to return the product.
4. Return Shipping:
· Customers are responsible for shipping the product back to MoShik's Homemade Chocolate.
· We recommend using a trackable shipping service and retaining proof of postage.
· Customers are responsible for any return shipping costs unless the return is due to an error on our part or a defective product.
5. Inspection and Refund:
· Once the returned product is received and inspected, we will notify the customer of the status of their refund.
· If the return is approved, a refund will be processed to the original method of payment within [number] business days.
· Refunds will be issued for the purchase price of the returned product, excluding any shipping charges.
6. Non-Returnable Items:
· Perishable items such as chocolates and confectionery cannot be returned unless they are defective or damaged upon receipt.
· Personalized or custom-made products are also non-returnable unless they are faulty or incorrect.
7. Exchanges:
· We do not offer direct exchanges. If you wish to exchange a product, please initiate a return following the steps above and place a new order for the desired item.
8. Damaged or Defective Products:
· If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue.
· We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.
9. Customer Satisfaction:
· Your satisfaction is our top priority, and we are committed to resolving any issues promptly and fairly.
· If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team for assistance.
This return policy aims to provide clear guidelines for customers while also ensuring that MoShik's Homemade Chocolate maintains its commitment to quality and customer satisfaction.